Cancellation Survey for Woo Subscriptions

#Overview

Cancellation Survey and Offers for Woo Subscriptions is a free plugin that allows you to show a cancellation survey and special offers in a popup when a user cancels a WooCommerce Subscriptions subscription.

screenshot

WP Fusion’s integration allows you to sync cancellation reasons with custom fields in your CRM, and apply tags when cancelation forms are submitted.

#Setup

To sync cancellation reasons as text to your CRM, enable the Cancellation Survey Reason and Cancellation Survey Comments fields for sync from the Contact Fields list in the WP Fusion settings.

screenshot

The Cancellation Survey Reason field will contain the selected cancellation reason (like, “I no longer need the product”).

The Cancellation Survey Comments field will contain any additional comments entered by the user (if you’ve enabled the Ask for details in the text field option).

To apply tags when a cancellation survey is submitted, select one or more tags in the WP Fusion meta box when editing any survey.

screenshot

You can use these tags to automatically follow up with customers who have submitted a survey response, create an internal task to review the customer’s survey response, and trigger other automations in your CRM.

Was this helpful?