Easy Digital Downloads

#Overview

WP Fusion integrates Easy Digital Downloads (as well as EDD Software Licensing and EDD Recurring Payments) with any one of over 40 supported CRMs and marketing automation platforms.

#Syncing customer data and custom fields

When customers check out with Easy Digital Downloads, WP Fusion will automatically save their customer data to your CRM as a contact record, with their name and email address (enabled by default).

You can enable additional fields for sync from the Contact Fields tab in the WP Fusion settings, such as billing address, customer ID, and last order date.

#Tagging customers

When editing any Download product, the WP Fusion meta box will contain options for applying tags in your CRM when a download is purchased or refunded.

These tags can then unlock content on your site or trigger followup email sequences and other automations from your CRM.

If you have EDD Recurring Payments active, you’ll see additional options for applying tags based on subscription status.

If you have the Abandoned Cart addon active, you’ll also see an option to select tags that should be applied when a cart with this download in it is abandoned.

#Variable pricing

You can also configure tags to be applied at purchase (or after a refund) for pricing variations.

If variable pricing is enabled, you can click “Show Advanced Settings” on any price to configure the WP Fusion settings for that variation. These tags will be applied in addition to the global Apply Tags tags for the download.

#Email Optins

WP Fusion includes an option to add an email optin checkbox to the Easy Digital Downloads checkout. This can be enabled by checking the box for Email Optin at Settings » WP Fusion » Integrations » Easy Digital Downloads.

You can customize the message that’s displayed, as well as the tags that are applied when the checkbox is checked.

As an alternative to applying tags, you can also sync the value of the optin checkbox to a custom field in your CRM, by enabling the edd_email_optin field for sync at Settings » WP Fusion » Contact Fields » Easy Digital Downloads.

When enabled the optin checkbox will be displayed at the bottom of the Personal Details section of the EDD checkout.

#Discounts

WP Fusion adds several settings to the Edit Discount screen with Easy Digital Downloads.

The options are:

  • Required Tags: If specified, the user must be logged in and have at least one of the selected tags to use the discount.
  • Auto-apply Tags: If the user has any one of these tags, this discount will automatically be applied to the cart (see below).
  • Discount Label: Used with the Auto-apply Tags setting, this gives you the option to hide the discount code on the checkout in favor of a custom label (see below).
  • Apply Tags: These tags will be applied in your CRM when this discount is used.

#Auto-applied Discounts

WP Fusion has the ability to automatically apply a discount to a customer’s EDD cart based on their tags in your CRM. This can be used to offer discounts to existing customers or members, or with abandoned cart recovery campaigns.

The discount will be applied if the customer has at least one of the required tags and:

By default, Easy Digital Downloads shows the discount code in use on the cart and checkout screens. Since the discount has been automatically applied, you may want to hide the discount code.

The Discount Label setting can be used to customize how the auto-applied discount appears on the checkout page.

Text entered into the Discount Label setting will replace the discount code on the cart and checkout pages.

#Refunds

When an order is refunded in Easy Digital Downloads, the original tags applied at purchase will be removed, including the tags from price variations. You have the option to apply additional tags when an order is refunded.

#Payment meta

WP Fusion adds a meta box to the sidebar of each EDD payment showing some additional data related to the sync with your CRM.

If the Enhanced Ecommerce addon is active, you’ll also see a status indication for whether or not an invoice was synced to your CRM, and the invoice ID.

To re-sync a single payment to your CRM, press the Process WP Fusion actions again button.

#Event Tracking

Using the Event Tracking addon, you can track Easy Digital Downloads product purchases as events in supported CRMs.

Events can be configured in two places. On an individual product, on the WP Fusion metabox:

Event tracking can be configured on the WP Fusion metabox when editing any Easy Downloads product.

Or in the Event Tracking global settings:

Event tracking can also be configured globally at Settings » Event Tracking.

The available triggers for event tracking with Easy Download Digitals are:

  • Purchased Download: Triggered each time a single download is purchased.
  • Downloaded Download: Triggered whenever a file from this download is downloaded.

#Syncing historical orders

If you already have an existing EDD store, you can use WP Fusion to sync all historical orders to your CRM.

First configure your products with any tags you’d like to be applied when purchased. Then navigate to Settings » WP Fusion » Advanced and scroll down to the Batch Operations section.

Select “Easy Digital Downloads orders” from the list of options, and click Create Background Task.

WP Fusion will go through all of your orders, adding / updating contacts as necessary, and tagging them based on the products purchased. A status bar will appear at the top of the page indicating the progress.

After each order is processed it will be locked by WP Fusion so it can’t be exported again, to prevent duplicate data from going to your CRM.

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