Intercom Event Tracking

#Overview

Using WP Fusion you can track events from supported plugins in Intercom.

For an overview of event tracking in Intercom in general, see this link.

#How it works

When an event is tracked in a supported plugin, it will be recorded to the WP Fusion activity logs, and sent to the corresponding person’s contact record in Intercom.

Tracked events will then show up in that contact’s Recent Events timeline.

#How it looks

Events are displayed on the Recent Events timeline on Intercom contact records.

Screenshot of a dashboard showcasing a message interface for Dwight Shrute, with no current communication. On the right, a Recent events section lists activities like form submissions and completed tasks, seamlessly integrated with WP Fusion CRM for enhanced tracking and management.

Events can also be used as a Series’ Entry rule trigger.

Screenshot of a web interface titled New Form Submission, featuring WP Fusion CRM integration. It shows options for triggers and where to send, with buttons like New form submission contact us and Add event or date rule. The save rules button is highlighted.

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