How to Connect Intercom to WordPress

In this video, you will learn how to install WP Fusion and set up a direct connection to your Intercom account.

To get started install and activate the plugin, then navigate to settings -> WP Fusion.

From the ‘Select Your CRM’ dropdown choose ‘Intercom’.

To enable the connection we need to locate your Access Token.

This can be found by clicking this link and logging into your Intercom account.

Screenshot of an Intercom dashboard showcasing an access token page, partially blurred with a red box highlighting it. The page features updated info and token scopes like Write users and View events, complete with checkmarks—ideal for seamless Connect integration with WordPress.

Copy the access token and paste it into the appropriate field in WP Fusion.

Screenshot of the WP Fusion settings page showcases the Intercom WordPress integration. Options include selecting a CRM, with Intercom chosen, and connecting it via an access token for configuration. A Test Connection button is available. The WP Fusion license section includes a field for a license key.

Then click on ‘Test Connection’.

WP Fusion will now establish a direct connection to your Intercom account and import your tags and custom fields.

To finalize the process click on ‘Save Changes’.

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